COMMON QUESTIONS & ANSWERS ========================== This file contains answers to some commonly-asked questions. Please go through all the sections below when you encounter a problem before calling Technical Support. This file contains the following sections: 1. Installing Windows 3.1 drivers for the audio hardware 1.1 Setup Windows 3.1 drivers again 1.2 Using DRIVER applet in Control Panel (OEMSETUP.INF) 1.3 General 2. DOS drivers 2.1 Uses of the DOS drivers 2.2 Bypass loading the DOS drivers 3. General 3.1 Audio sources setting 3.2 Playback digitized sound smoothly 3.3 Error message appears when winsetup.exe runs 4. GAMEPORT 1. INSTALLING WINDOWS 3.1 DRIVERS FOR 1.1 SETUP WINDOWS 3.1 DRIVERS AGAIN Q1. How can I setup my Windows 3.1 drivers again. A1. You may setup Windows 3.1 drivers again by running INSTALL from your audio software directory at the DOS prompt. Select "Setup Windows" and follow the instructions on the screen to complete the setup. 1.2 USING DRIVER APPLET IN CONTROL PANEL (OEMSETUP.INF) Q1. My drivers are not installed when I use the driver applet in Control Panel to add the drivers. What do I do? A1. Before you choose to add any audio software drivers, you should first remove all the existing audio drivers shown in the "Installed Drivers List" and then restart Windows. Chances are existing versions of audio drivers are installed when you start-up Windows and cannot be over-written. You must also restart Windows after adding all the drivers for these new drivers to take effect. Refer to your Windows User Reference Manual for more detail on the Driver applet. 1.3 GENERAL Q1. No matter what I try, I can't get sound in Windows. What should I do to fix it? A1. Here are some points you can check: a. If you installed Windows 3.1 using the "Express Installation", Windows scanned your hard disk for programs to be installed. As a result, older versions of the audio software applications may have been installed if they were on your hard disk at the time of installation. Please remove these icons. To do this, click on the icon once to select it, then press the delete key. Windows will ask you for confirmation. Repeat the above procedure for each icon. b. Open the Driver applet in Control panel. You should at least have the following driver names in the Installed Drivers list: Creative SB16 Wave/Aux/Mixer/MidiPort Driver Creative Stereo Music Synthesizer Driver MIDI Mapper Timer [MCI] CD Audio ;this is only for owners of CD-ROM drives [MCI] MIDI Sequencer [MCI] Sound If one or more of the drivers do not exist, you must install the driver(s) using the Driver applet in Control Panel (See your Windows manual for more details). c. Check your SYSTEM.INI by choosing RUN from the File menu of the Program Manager and typing NOTEPAD SYSTEM.INI in the command line box. Examine the [Boot], [drivers] and [sndblst.drv] sections. They should look something like this: [Boot] drivers=mmsystem.dll msmixmgr.dll [drivers] Timer=timer.drv Midimapper=midimap.drv Aux=sb16snd.drv MIDI=sb16fm.drv Wave=sb16snd.drv MIDI1=sb16snd.drv Mixer=sb16snd.drv [sndblst.drv] port=220 int=5 dmachannel=1 hdmachannel=5 MIDIport=330 d. If Windows refuses to install a device driver or if you get the error message "Device not found" when playing a Wave or MIDI file, or a CD, be sure that you have the following settings in the [mci] section of SYSTEM.INI. [mci] WaveAudio=mciwave.drv Sequencer=mciseq.drv CDAudio=mcicda.drv; this is only for owners of CD-ROM drives If one or more of the drivers do not exist, you must install the driver(s) using the Driver applet in Control Panel (See your Windows manual for instructions). Do not type in the entries into the SYSTEM.INI because the files have to be expanded and installed into your SYSTEM directory by Windows. 2. DOS DRIVERS 2.1 BYPASS LOADING THE DOS DRIVERS Q1. I do not wish to load the DOS drivers CTSB16.SYS and CTMMSYS.SYS at system startup. What should I do? A1. To bypass the loading of the DOS drivers CTSB16.SYS and CTMMSYS.SYS, press the ALT key during system starts up. Or, you can use a text editor to REM the following lines in your CONFIG.SYS file. These lines load the DOS drivers at system startup. DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 P:330 DEVICE=C:\SB16\DRV\CTMMSYS.SYS 3. GENERAL 3.1 AUDIO SOURCE SETTINGS Q1. I can't hear anything from the speakers, but when I run the diagnostic program, it sounds okay. What do I do? A1. Check the mixer settings for the various sources. Use the programs SB16SET.EXE in DOS or CTMIXER.EXE in Windows to adjust the settings to a higher level. 3.2 ELIMINATING JERKY DIGITIZED SOUND PLAYBACK Q1. The playback sounds jerky. Is my card defective ? A1. If you are in Windows, this may be due to your choice of Windows swap file. Temporary swap file tends to be fragmented causing jerky playback. If possible, use a permanent swap file to eliminate this problem. Refer to your Windows manual for instructions on creating a permanent swap file. Loading a disk cache program such as SMARTDRV will also eliminate this problem. To load SMARTDRV, refer to your DOS or Windows manual for instructions. 3.3 ERROR MESSAGE APPEARS WHEN WINSETUP.EXE RUNS Q1. When I start Windows and WINSETUP runs, it gives me a dialog box saying it can't find the environment. A1. The BLASTER environment is not set or is incorrectly set. This program requires that your BLASTER environment is set correctly and tallies with your audio hardware. You can type "SET" at DOS prompt to check the environment settings. For more details on the BLASTER environment, refer to your Getting Started manual. 4. GAMEPORT Q1. How do I disable the GamePort? A1. There are a few ways for you to enable or disable the GamePort. This depends on the type of audio card you have. a. Non Plug and Play card To enable or disable GamePort, you need to set the appropriate jumper. Please refer to your Getting Started manual for the location of the jumper. If your audio card does not have the GamePort enable or disable jumper, you can use GAMEPORT.EXE utility to enable or disable the GamePort. You may not have the GAMEPORT.EXE if your audio card does not support GamePort software enable or disable. b. Plug and Play card For Plug and Play card, you need to use the BIOS setup or the ISA Configuration utility to enable or disable the GamePort. ********* End of CQA.TXT *********