Contents

The following Help Topics are available:

What's new?

World Wide Web Browser

Offline newsreader

Personal Filing Cabinet

Background downloading

Other new features

Tips on Using the Service

Saving Money

FlashSessions

Logging on as a Guest

Getting Connected

Help with Error Messages

Other problems you are having

Where else to get help

Help with your Setup

Local Access Numbers

For Help on using Help, press F1.

Microsoft is a registered trademark, and Windows is a trademark of Microsoft Corporation.


Getting Help on America Online

America Online provides several ways for you to get help.

Use Offline Help when you have trouble connecting to the service.

The Help files

Automated FAXLink Service

Technical Support BBS

Telephone Support

Use Online Help if you are able to sign on to the service.

Member Services


Error Messages

If your first attempt to connect to America Online was unsuccessful, you will receive an error message.  Click on the error message from the list below for help in resolving your problem.

The number dialed is busy

The number dialed is not answering

The modem was unable to get a carrier signal

Open Failed for Com X: Hardware not present

Open Failed for Com X: Device already open

America Online was unable to initialize your modem

The final connection step to America Online did not complete

The access company failed to respond

The number dialed did not connect to the access company

Your modem is not accepting our commands

The modem has reported no dial tone

Your modem detected a timeout


The number dialed is busy

If the problem is sporadic

If you consistently have problems with a particular local access number


The number dialed is not answering

If the problem is sporadic

If you consistently have problems with a particular local access number


The modem was unable to get a carrier signal

There could be several reasons you are receiving this message.  Use the following topics to help you troubleshoot the problem.

The modem may not be installed, or may not be installed properly.

You may have the wrong modem profile selected in your Location Setup.

There may be a problem at the local node.


Open Failed for Com X: Hardware not present

(Where X is the com port used by the modem.)

There could be several reasons you are receiving this message.  Use the following topics to help you troubleshoot the problem.

Wrong port selected in AOL Setup

If your modem is installed on Com 4

If the problem is not resolved


America Online was unable to initialize your modem

There could be several reasons you are receiving this message.  Use the following topics to help you troubleshoot the problem.

If you have an external modem, you may have forgotten to turn it on.

You may have selected the wrong com port in your setup.

Your modem may need to be reset.

The modem may not be installed, or may not be installed properly.

If your modem is on Com 4,, you may need to make some changes to your Control Panel.

There may be an IRQ conflict between your modem and your mouse.


The final connection step to America Online did not complete

There is a temporary problem somewhere in the network that is preventing the connection from going through.

You can:

Try the number at a later time.

or

Try another local access number.


The access company failed to respond

If the problem is sporadic

If you consistently have problems, no matter which local access number you use, you probably have the wrong modem profile selected in your Location Setup.


The number dialed did not connect to the access company

There is something wrong in your setup.

Verify your local access number

Verify your setup information


Your modem is not accepting our commands

The comands (modem strings) being sent to your modem may be incorrect for your particular modem.

To change the modem profile in your setup:

1.	Click on Setup from the Sign On screen.

2.	Click on Setup Modem.  The modem profiles for use with America Online for Windows version 2.5 end with (v2.5).

3.	Select the (v2.5) profile for your modem from the list in the Choose Modem box.  If your modem is not listed

4.	Click on OK to save the changes.

5.	Click on OK to return to the Sign On screen.

6.	Sign on to America Online.


The modem has reported no dial tone

To troubleshoot the problem:

1.	Unplug the phone line going to the modem and connect it to a phone.

2.	Listen for a dial tone.

If there is no dial tone, the problem is with the line from the wall to the modem or the phone wiring in the building.

If there is a dial tone your modem may be defective.

If there is no dial tone there may be a problem with the phone line.

For more help


Your modem detected a timeout

The modem took too long to negotiate the connection.  Use the following topics to help you troubleshoot the problem.

•	Test your modem by calling the America Online Technical Support BBS

•	Verify your local access number

•	Check your modem installation

The time it takes your modem to negotiate the connection may be affected by the modem string you are using.

You may need to change your modem setup or create a custom modem string

For more help


Program conflict

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Another program (such as fax or other communication software) loading with Windows or DOS may be in conflict with America Online.

To close programs that may possibly conflict with America Online:

1.	Press the Ctrl and Esc keys at the same time. The Windows Task List appears.

2.	Close all programs except America Online and Program Manager, by selecting the program to be closed, and clicking on End Task.

3.	Close the Task List window.

4.	Sign on.

For More Help


Saving Money

The more things you can do offline, the more productive the time you are connected to America Online will be.  Here are some easy ways to make the most of your time online:

•	Read the Help files offline.  Unless you just need to check something quickly, don't make a practice of clicking on Help on the menu bar while you are online.  If you do need to access the Help files while you are online, go to the Member Services area first, since time spent in the Member Services area is free of connect charges.

•	Sign on at the highest baud rate possible (considering your modem's capabilities, and the local access numbers available in your area).  For more information go to Keyword High Speed once you are online.

•	Use FlashSessions to retrieve mail that is waiting for you, and to send mail you have composed offline.  You can also retrieve and respond to unread newsgroups messages with FlashSessions.

•	Log your session.

•	Compose your message board posts offline.


Logging

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If you keep up with the discussions on various message boards around the service, you will be glad to know you can save the new posts to a file, and read the file offline.

To log a session:

1.	Select Logging from the File menu.  The logging dialog box will open. (Note:  Steps 1-5 can be performed before you sign on to America Online.)

2.	Click on Open in the Session Log section of the dialog box.  The filename dialog box will open.

3.	Select a name and destination for the log file.

4.	Click on OK to return to the logging dialog box.

5.	Double-click on the small box in the upper left corner of the logging dialog box to close the window.

6.	Sign on to America Online, if you are not already online.

As you move around the service, you need only open the items you are interested in, whether they are text documents, magazine articles, or posts to message boards, to have the text transferred to the log.  No need to spend the online time to read the information!

Before you sign off:

7.	Select Logging from the File menu.  The logging dialog box will open.

8.	Click on Close in the Session Log section of the dialog box.

9.	Sign off America Online, but leave the application open.

To read the log file:

1.	Select Open from the File menu.  The filename dialog box will open.

2.	Navigate to and highlight the log file you created.

3.	Click on OK.  The log file will open, and you can read the articles, documents and message board posts you opened while online.  (Note:  If your log file is larger than 32K, it cannot be read within the America Online application.  If the log file does not open, use a word processing program to read your log file.)

4.	Print the log, if you want, by selecting Print from the File menu.


Compose your message board posts offline

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After you have read your log file, you may want to compose some message board posts to add as responses.  You can compose your responses offline, then sign on and transfer them to the message boards.

To compose your posts offline:

1.	Open the America Online application, but do not sign on.

2.	Select New from the File menu.  An Untitled window will open.

3.	Compose your posts.  If you want to add several posts, you can compose them all in the same window.

To sign on and post your responses:

1.	Select Setup & Sign On from the Go To menu when you have finished composing your posts.

2.	Sign on to America Online.

3.	Navigate to a board and folder you want to post to.

4.	Click on Add a Message (or Post a Response) to open the posting window.

5.	Click on the Untitled window you created offline to bring it to the front.  If you cannot see it, select Untitled from the Windows menu.

6.	Highlight the portion of the text in the Untitled window that you want to place in the post.

7.	Select Copy from the Edit menu.

8.	Click on the Add a Message or Post a Response window (or select it from the Windows menu).

9.	Click in the Enter Text box.

10.	Select Paste from the Edit menu.  The text will appear in the active window.

11.	Click on the Post icon to post the message to the folder.

12.	Repeat Steps 3-11 until you have posted all the messages you composed offline.

Offline newsreader


Logging on as a Guest

The Guest feature allows you to access your account from another member's computer.

To sign on as a guest:

1.	Select Guest as the Screen name on the Sign On screen.

2.	Click on Sign On.

3.	Enter a screen name and password from your account when prompted to do so.

4.	Click on OK.

You are now signed on to your account, and you can access your mail and your billing information.  The time you spend online is charged to your account.

You cannot access your Addressbook or your Personal Filing Cabinet, or use your Favorite Places when signed on as a guest from another computer (because this information resides on your own computer).  You cannot initiate a FlashSession, or use the Download Manager.


Network & Modem Setup

To access the Network & Modem Setup screen, click on Setup on the America Online Sign On screen.  Click on the buttons below to view help topic information.


Report a problem with a local access number

We work with our network carriers to resolve node problems.  If you feel there is problem with a certain node, please report the problem to us.

If you are able to sign on with another local access number, use Keyword Access and report the problem to us online.

If there are no other local access numbers in your area


Problem at the local node

To determine if the problem is at the local node:

1.	Click on Setup on the Sign On screen.

2.	Click on Edit Location.

3.	Write down the local access number(s) in your setup.

4.	Click on OK as necessary to return to the Sign On screen.

5.	Dial the local access number manually with your household telephone.  If the local access number rings but does not answer, or is busy, you can:

•	Try the number at a later time.

•	Try another local access number.

To Report a Local Node Problem


Changing Local Access Numbers

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To change the Local Access Number used in your setup:

1.	Click on Setup on the Sign On screen.

2.	Click on Edit Location.

3.	Write down the two access phone numbers that are currently shown, in case you have to restore them later.  Also note the network and baud rate shown for the two numbers.

4.	Type the new numbers into the Phone Number fields.

5.	Select baud rates and networks in the appropriate drop-down boxes.

6.	Click on Save.

7.	Click on OK to return to the Sign On screen.

8.	Sign on to America Online with the new local access numbers.

Obtaining a new local access number


Obtaining a Local Access Number

You can obtain a new Local Access Number several ways:

Go to Keyword Access online and click on Search Access Numbers.

Call the America Online Technical Support BBS

Dial 800 number with America Online software

If you live outside the United States

Connecting via the Internet

Changing Local Access Numbers

For More Help

If there is no local access number in your area, you can access America Online at speeds up to 28,800 bps with the AOLnet network and the number 1-800-716-0023.  Your America Online account will be charged a surcharge of 8 cents per minute, or $4.80 per hour, for using this number.


America Online Technical Support BBS

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America Online offers a free Technical Support BBS where you can find new local access numbers, modem strings, and troubleshooting information.  You can also download the latest release of America Online software.

The Technical Support BBS can be accessed 24 hours a day, at speeds up to 14,400 bps.

To access the America Online Technical Support BBS, configure your communications software for 8 data bits, 1 stop bit and no parity, and call 1-800-827-5808.

To connect to the BBS using Windows Terminal Program


Using Windows Terminal Program

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To configure Windows Terminal Program:

1.	Double-click on the Accessories Group from the Program Manager.

2.	Double-click on the Terminal icon.

3.	Click on Settings.

4.	Click on Communications.

5.	Select the proper com port for your modem from the Connector list.

6.	Click on the highest baud rate your modem will support in the Baud Rate box.  If your modem supports communication at 14,400 bps, select 19200.

7.	Click on the buttons for the following settings:

Data Bits - 8

Stop Bits - 1

Parity - None

Flow Control - Xon/Xoff

8.	Leave the check boxes for Parity Check and Carrier Detect NOT selected.

9.	Click on OK to save the settings.

To call the Technical Support BBS:

1.	Click on Settings.

2.	Click on Phone Number.

3.	Type  1-800-827-5808

4.	Press the Tab key to move to the timeout value field.

5.	Change the timeout value to at least 45 seconds.

6.	Click on OK.

7.	Click on Phone.

8.	Click on Dial.  The modem will dial and connect with the BBS.

9.	Answer "No" to the question "Do you have ANSI graphics?"

10.	Respond to the prompts for your name and password.  (The BBS name and password you use are not related to your America Online screen name and password.)

To download a file from the BBS:

1.	Locate the file you want to download from the BBS.

2.	Write down the name of the file.

3.	Choose C for XModem-CRC as the file transfer protocol.  The BBS will begin to send the file to your computer.

4.	Receive the file by selecting Receive Binary File from the Transfers menu.  A receive Binary File dialog box will open.

5.	Type the name of the file you are downloading in the File Name field.

6.	Write down the path that appears on top of the directories scroll box.  (Or navigate to a new destination path and write it down.)

7.	Click on OK in the Receive Binary File dialog box.  A box at the bottom of the screen will provide information on the progress of the transfer.

8.	Press Enter when the transfer is complete.

To sign off the BBS:

1.	Click on Phone.

2.	Click on Hangup.

3.	Exit Windows Terminal by double-clicking on the box in the upper left corner of the window.  You will be given an opportunity to save the settings for the America Online BBS to a file for future use.

To use the file you downloaded:

1.	Double-click on the File Manager icon in the Main Program Group.

2.	Locate the file you downloaded, using the information about the filename and destination path that you wrote down.

3.	Use the file according to the instructions found with the file on the BBS, or as directed by an America Online Technical Support Representative.


Dial 800 number with America Online software

The America Online software can dial a special toll-free number so you can select new local access numbers from a database.

To reach the local access number database:

1.	Select New Local # from the Screen Name drop-down box on the Sign On screen.

2.	Click on Sign On. The software will dial our 800 number and access the database.

3.	Select new access numbers. These numbers will automatically be placed in your setup.


For More Help

America Online receives a large number of phone calls for technical assistance.  You can get help without calling by using the information in the help files. We have included instructions for most of the connection error messages you can receive.  Please review the information before calling.

For technical support call 1-800-827-3338 or (703) 448-8700.

For sales and billing questions, call 1-800-827-6364.

Our TTY number is 1-800-759-3323.


Modem Configuration

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Although America Online provides configurations that will work with most modems, it may be necessary for you to create a modem string specific to your modem.

To create and use a custom modem string:

1.	Write a custom string for your modem, using the following table and your modem manual.

Data Compression : 	On or Off

Error Correction : 	On

Flow Control : 	Hardware Flow control RTS/CTS Request to Send/Clear to Send

Local Echo: 	On  E1

Verbose Responses : 	V1 (modem returns word responses instead of numeric values)

Result Codes : 	X1 or X4 (preferably X4, if supported by your modem)

DCD : 	&C1 The DCD signal follows the state of Data carrier from the remote modem.

DTR : 	&D2 Modem monitors DTR

The following is an example string: AT&F&C1&D2^M

where:

AT	is the attention command

&F	is the command to restore the modem's factory default settings

&C1	is the command to enable carrier detect

&D1	is the command for the modem to monitor DTR

^M	is a carriage return

2.	Click on Setup from the Sign On screen.

3.	Click on Setup Modem.

4.	Click on Edit Commands.  The Custom Modem Profile window will appear.

5.	Type the string you wrote (end with a ^M) in the Setup Modem String box.

6.	Click on OK as necessary to return to the Sign On screen.

7.	Sign on to America Online.

A few rules for modem strings


A few rules for modem strings

Modem commands must be in capital letters.

A question mark (^M?) in a string field means that the modem does not use that information. When America Online encounters a question mark in a field, it sends no command to the modem.

A Tilde (~) sends a pause to the modem.

The modem code for sending a command is a caret (^) followed by an (M). For example, the string to send the command ATH (hang up) to the modem is ATH^M


Wrong port selected in AOL Setup

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The modem setting in America Online must match the actual location of the modem.  For example, if you have your modem connected to Com 2 you must select Com 2 from the Modem Selection and Customization screen.

To select the proper modem com port in your America Online setup:

1.	Click on Setup on the America Online Sign On screen.

2.	Click on Setup Modem.

3.	Click on the button for the correct modem port.

4.	Click on OK to save the change.

5.	Click on OK to return to the Sign On screen.

6.	Sign on.

If you don't know which com port your modem is using


Com Port Shift

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If your mouse is on Com 1 and your modem is on Com 4 and you don't have anything installed on Com 3, your computer may move the port address for your modem from Com 4 to Com 3.  In this case, your computer will expect to communicate with your modem on Com 3, even though the modem is actually on Com 4, and you will need to make some changes to your Windows Control Panel.

If you don't know which com ports your modem and mouse are on

To access the Windows Control Panel:

1.	Double-click on the Main Program Group in the Program Manager.

2.	Double-click on the Control Panel icon.

3.	Double-click on the Ports icon.

4.	Double-click on Com 3 (not Com 4).

5.	Click on Advanced...

6.	Note the Base I/O Port Address. It will either be 02E8 or 03E8.

If the Base I/O Port Address in Step 6 above reads 02E8:

7.	Change the Interrupt Request Line (IRQ) from 4 to 3.

8.	Click on OK.

9.	Click on Restart Now, to restart Windows so the changes can take effect.

10.	Double-click on the America Online icon after Windows has restarted.

11.	Click on Setup on the Sign On screen.

12.	Click on Setup Modem.

13.	Change the modem port to Com 3 (even though the modem is actually on Com 4).

14.	Click on OK as necessary to return to the Sign On screen.

15.	Sign on to America Online.

If the Base I/O Port Address in Step 6 above reads 03E8:

7.	Press ESC twice, to return to the Ports window.

8.	Double-click on Com 4.

9.	Click on Advanced....

10.	Change the Base I/O Port Address (it will be set to "default") to 02E8.

11.	Change the Interrupt Request Line (IRQ) (it will be set to "default") to 3.

12.	Click on OK.

13.	Click on Restart Now to restart Windows so the changes can take effect.

14.	Double-click on the America Online icon after Windows has restarted.

15.	Click on Setup on the Sign On screen.

16.	Click on Setup Modem.

17.	Change the modem port to Com 4, if necessary.

18.	Click on OK as necessary to return to the Sign On screen.

19.	Sign on to America Online.

For More Help


Download BIOSFIX.EXE from the BBS

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Before you use this procedure, you should try to resolve the problem by making changes to your Windows Control Panel.  If that does not work, it may be because of a problem that prevents your computer's BIOS from detecting the correct address of the com port. There is a file you can download from our BBS and run from your America Online directory to resolve the problem.

To download the file and run the program:

1.	 Connect to the BBS.

2.	Choose the option for America Online for Windows at the Main menu.

3.	Choose the option for Error Messages and Solutions from the America Online for Windows Help Files menu.

4.	Choose the option for Open Failed Fix File (Error #1) from the WAOL Error Messages and Solutions menu.  Information about the BIOSFIX.EXE file will be displayed.

5.	Choose C for XMODEM-CRC as the download option if you are using Windows Terminal as your communications software.  (Otherwise choose the appropriate protocol for your communications program.)  The BBS will begin to send the file to your computer.

To complete the transfer, you must receive the file.  If you are using Windows Terminal, continue with Step 6.  If you are using another communications package, receive the file as a binary file, place it in the C:\AOLxx directory, sign off the BBS, and continue with Step 14 below.

6.	Receive the file by selecting Receive Binary File from the Transfers menu.  A Receive Binary File dialog box will open.

7.	Double-click on the C:\ folder to move to the root directory.

8.	Double-click on the AOLxx folder  (where xx is the release level of your America Online software) to move to the America Online directory. (Use the scroll bar, if necessary, to find the AOLxx directory.)

9.	Type BIOSFIX.EXE in the File Name box.

10.	Click on OK in the Receive Binary File dialog box.  A box at the bottom of your screen provides information on the progress of the transfer.

11.	Press Enter when the transfer is complete.

12.	Sign off the BBS by clicking on Phone and selecting Hangup.

13.	Exit Windows Terminal by double-clicking on the box in the upper left corner of the window.

14.	Double-click on the File Manager icon in the Main Program Group.

15.	Locate the BIOSFIX.EXE file in the C:\AOLxx directory.

16.	Double-click on the filename BIOSFIX.EXE to run the program.

17.	Answer Y when asked if you want to extract the files.  The program will create three new files in your America Online directory.

18.	Use Windows Notepad (or another text editor) to read (and/or print) the README.DOC file.

19.	Follow the instructions in README.DOC for America Online for Windows.

If you are unable to access the BBS.

For More Help


Using Debug to fix BIOS problem

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This procedure is complicated and should only be used if you could not resolve your problem by making changes to your Windows Control Panel, or downloading and using the BIOSFIX.EXE from the BBS.

America Online cannot be responsible for any unpredictable results from using this procedure.  If you do not feel that you can complete these steps alone, call the America Online support number, 1-800-827-3338.  We will walk you through the procedure.  If you decide to proceed on your own please read completely through the procedure at least once before beginning.

Important Note: Text that you should type appears in the instructions below in boldface type.  Be sure you type EXACTLY what is shown in the example, including spacing.  Use the number zero, not the letter "oh."

First you must examine the addresses that the computer has assigned to the various com ports by using a utility called Debug.  This will verify that there is a com port shift problem.

1.	Exit Windows.

2.	Type cd c:\

3.	Press Enter to move to the root directory.

4.	At the C:\ prompt type debug

5.	Press Enter.  A dash (-) will appear on the screen.

6.	Type d 40:0

7.	Press Enter.  The first part of the first line will look something like:

0040:0000 F8 03 F8 02 E8 03 E8 02-

where:	F8 03 is the Com 1 address.

F8 02 is the Com 2 address.

E8 03 is the Com 3 address.

E8 02 is the Com 4 address.

If there are no devices installed on Com 3 or 4, the first part of the first line will look like this:

0040:0000 F8 03 F8 02 00 00 00 00-

and you do not have a problem with your com ports.

If the first part of the first line looks like this:

0040:0000 F8 03 F8 02 E8 02 00 00-

the Com 4 address (E8 02) has moved to the Com 3 position.

6.	Type q

7.	Press Enter to exit debug.

YOU SHOULD NOT PROCEED if the first part of the first line didn't look like any of examples, or if you have all zeros in the Com 3 and Com 4 positions.  Instead, call the America Online technical support number, 1-800-827-3338.  Please tell the America Online representative that you used the instructions for fixing the BIOS problem with DEBUG.

To resolve the problem of the Com 4 address being in the Com 3 position:

1.	Type win

2.	Press Enter to restart Windows.

3.	Double-click on the Accessories Program Group from the Program Manager.

4.	Double-click on the Notepad icon.

5.	Type the following, using the number zero, not the letter "oh."  Press Enter at the end of each line:

E 40:6

E8 02

Q

6.	Select Save from the File menu.  The Save As dialog box will open.

7.	Type c:\fixcom.bat in the File Name box.

8.	Click on OK.

9.	Select Open from the File menu. The Open dialog box will appear.

10.	Type c:\autoexec.bat in the File Name box.

11.	Click on OK.

12.	Position the cursor at the end of the file.

13.	Create a new line at the end of the file by typing debug <fixcom.bat> nul

14.	Select Save from the File menu to save the file.

15.	Select Exit from the File menu to close the Notepad function.

16.	Exit Windows.

17.	Reboot your computer by pressing the <Ctrl>, <Alt>, and <Del> keys simultaneously.

18.	Open America Online.

19.	Click on Setup from the America Online Sign On screen.

20.	Click on Setup Modem.

21.	Click on Com 4.

22.	Click on OK to save the change.

23.	Click on OK to return to the Sign On screen.

24.	Sign on.

If this doesn't work, call the America Online support number, 1-800-827-3338.  Please tell the America Online representative that you used the instructions for fixing the BIOS problem with DEBUG.


Edit Location Button

The Edit Location button allows you to edit your current location profile.

What does the Edit Location screen look like?


Edit (or Create) Location

Click on the buttons below to view help topic information.


Location Field

The location field allows you to save separate setups for different uses.  For example, you could have a setup for use at home and another one for use at work.  To change the current name of your location profile, use your mouse to highlight the text in the location field and enter a new location profile name.  Select the save button to exit and save changes.  Select the cancel button to exit without saving changes.


Phone Type

Most local phone exchanges support tone dialing.  However, you can still connect to America Online using pulse dialing.  If your phone line does not support touch tone, select Pulse.


Phone Number Field

America Online allows you to enter two local access numbers, in case the first number is busy or not operating.  If only one number is available for your area, repeat the same number in both Phone Number fields.

Be sure to select baud rates and networks that match the phone numbers you are using.

In some areas you may need to dial an area code, even for a local call.  If you normally need to do this when you place voice calls, you will need to do it for America Online access as well.

Obtaining a Local Access Number


Baud Rate Field

The baud rate field allows you to select the baud rate used for connecting to America Online.  Refer to your modem manual to find the highest rate at which your modem can transmit data (not fax).  To change the baud rate, click on the down arrow to the right of the drop down box.  Then select the new baud rate.

Be sure to select baud rates and networks that match the phone numbers you are using.


Network Field

The network field allows you to select the network carrier for the local access number you are using to connect to America Online.  To change the network, click on the down arrow to the right of the drop down box.  Then select the correct network for your local access number.

Be sure to select baud rates and networks that match the phone numbers you are using.

Connecting via TCP/IP


Outside Line Field

Click on the check box if you must dial a prefix to reach an outside line.  If you use a prefix other than 9 to reach an outside line, highlight the "9," in the box to the right and change it to the proper prefix.  Be sure there is a comma after the prefix.  The comma indicates a pause in the dialing sequence, and is necessary to allow enough time for the connection process to complete.


Outside Line

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You must dial a "9" (or other prefix) to get an outside line on some telephone lines, particularly in hotels or businesses.

To configure your setup to automatically dial a prefix before dialing the local access number:

1.	Click on the Setup button from the America Online Sign On screen.

2.	Click on the Edit Location Button.

3.	Click on the check box for "Use the following prefix to reach an outside line:"

4.	Enter the correct prefix in the box to the right, if it is other than "9".

5.	Make sure there is a comma after the prefix.  The comma indicates a pause in the dialing sequence, and is necessary to allow enough time for the connection process to complete.

6.	Click on Save to save the changes to Network Setup.

7.	Click on OK to return to the Sign On screen.


Call Waiting

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We recommend that you temporarily disable Call Waiting when you are signed on to America Online.  Otherwise, you will lose your America Online connection if you receive an incoming call.  When you sign off and your modem hangs up the phone, Call Waiting is reactivated.

To temporarily disable Call Waiting:

1.	Click on Setup on the America Online Sign On screen.

2.	Click on the Edit Location Button.

3.	Click on the check box for "Use the following command to disable Call Waiting:"

4.	Consult your local telephone book (in the front section, under Call Waiting) for the deactivation code in your area.  Typical codes are *70 for touch-tone service and 1170 for rotary service.

5.	Enter the correct deactivation code in the box to the right, if necessary.

6.	Make sure there is a comma after the deactivation code.  The comma indicates a pause in the dialing sequence, and is necessary to allow enough time for the disabling process to complete.

7.	Click on Save to save the changes to Network Setup.

8.	Click on OK to return to the Sign On screen.


Call Waiting Field

Click on the check box to temporarily disable the Call Waiting function on your telephone while you are online.

More about Call Waiting


Save Button

The Save button will save the changes made in the current window, and return you to the previous window.


Swap Numbers Button

The Swap Phone Numbers button will switch the order in which your modem dials the two local access numbers you have selected.


Cancel Button

The Cancel button will not save any changes made in the current window and will return you to the previous window.


Modem in data state

Sometimes if the modem dials a number and is not able to connect, it will remain in a data state, and the America Online software cannot reinitialize the modem.  In this case, the modem will need to be reset.

To reset an external modem:

1.	Turn the modem off.

2.	Wait a moment.

3.	Turn it back on.

To reset an internal modem, reboot your computer.


Modem defective

To determine if your modem is defective, try the modem with a communication program other than America Online, such as the Terminal program that comes with Windows.

To test your modem by calling the BBS

If the modem works with Terminal

If the modem doesn't work with Terminal


If the modem doesn't work with Terminal

For further questions about your modem please contact your modem or computer manufacturer.


IRQ conflict

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If your mouse is on Com 1 and your modem is on Com 3, or if your mouse is on Com 2 and your modem is on Com 4, you might have a hardware interrupt, or IRQ, conflict.  The easiest way to correct the IRQ conflict is to move your modem to Com 3, IRQ 5.   See your computer and modem manuals for instructions on moving your modem to a different com port or changing its IRQ setting.

If you do not know which com ports your mouse and modem are using

More information about IRQ conflicts


What is an IRQ Conflict?

Whenever a device attached to the computer has data to send to the computer, it sends a signal to the computer.  This signal is called an interrupt request, or IRQ. Each device needs a unique IRQ number to distinguish it from other devices installed on the computer.  Normally, both Com 1 and Com 3 generate an IRQ 4, and Com 2 and Com 4 generate an IRQ 3.  This will not cause a problem as long as you don't use devices attached to Com 1 and Com 3 (or Com 2 and Com 4) simultaneously.  Because the America Online software requires the use of a modem and mouse at the same time, you must make sure that these devices each have their own IRQ.

If you do not know which com ports your mouse and modem are using


Using Microsoft Diagnostics

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If you do not know the com ports your modem and mouse are installed on, you can use Microsoft Diagnostics, a utility that comes with Windows 3.1 or higher, to locate the com ports these devices are using on your system.

To use Microsoft Diagnostics:

1.	Exit out of Windows.

2.	Type MSD at the DOS prompt.

3.	Press Enter.

4.	Type U to find information about your mouse.

The sixth line on this screen reads "Mouse IRQ".

•	If the IRQ number is 3, your mouse is installed on Com 2

•	If the IRQ number is 4, your mouse is installed on Com 1

•	If the IRQ number is 12, your mouse is a PS/2, or Bus mouse, and is not installed on a com port.

4.	Press Enter to leave the Mouse information screen.

5.	Type C to find information about your com ports.

6.	Locate the Com Port column that contains YES for Data Set Ready (DSR) and Clear to Send (CTS).  This is your modem com port.

7.	Press the F3 key to exit out of Microsoft Diagnostics.

If your mouse is on Com 1, and your modem is on Com 3

If you mouse is on Com 2, and your modem is on Com 4

For More Help


Phone Line and Modem Setup

The phone line and modem may not be set up correctly.

If you have an external modem:

1.	Make sure the modem's power cord is securely plugged in, and the modem is turned on.  The modem's lights should be on.

2.	Make sure the modem cable is securely attached to the modem and to the computer.

For all modems:

1.	Make certain the phone line coming from the wall goes into the modem connection that reads LINE, JACK, or TO WALL.

2.	Unplug the line going to the modem and connect it to a phone.

3.	Listen for a dial tone.  If there is no dial tone, the problem is with the line from the wall to the modem or the phone wiring in the building. If there is a dial tone

If you have a Meridian, Aspect, Rolm, or other digital phone system (normally used only in offices), your phone system probably is not compatible with your modem, since standard modems are analog.

For more help


Com port conflict

Some computers are shipped with an external Com 1 and Com 2 installed.

You may have added an internal modem that has the same address or IRQ as the external Com 1 or Com 2. In order to use your modem on the internal com port, you will have to disable the computer's external com port.  On some computers these external com ports can be disabled by changing the CMOS settings. Some computers use jumpers to disable the external com ports. See your computer manual for instructions on how to disable the external com ports.


Help & Info Button

The Help button accesses these help files.


OK Button

This button will save changes made to the current window, and return you to the previous window.


Modem answers phone after signing off America Online

Click here to print this information

If your modem answers the phone after disconnecting from America Online, the modem is in an answer state.

To correct the problem:

1.	Click on Setup on the America Online Sign On screen.

2.	Click on Setup Modem.

3.	Click on Edit Commands.

4.	Add S0=0 to the modem string (before the ^M) in the Setup Modem String box.

5.	Click on OK as necessary to return to the Sign On screen.

For more help


Create Location Button

The Create Location button will allow you to create a new location profile.

What does the Create Location screen look like?


Delete Location Button

This button will allow you to delete a location profile which is no longer needed.


Setup Modem Button

The Setup Modem button will allow you to configure your modem.

What does the Modem Selection screen look like?


Modem Selection and Customization

To access the Modem Selection and Customization screen, click on Setup on the America Online Sign On screen, then click on Setup Modem.

Select your modem from the list in the Choose Modem box. Connecting via TCP/IP

Click on the buttons below to view help topic information.


Choose Modem

If your modem is not listed, try selecting Hayes Compatible Modem.  You can also find additional modem profiles online at Keyword High Speed, or from the America Online Technical Support BBS.  You may need to create a custom modem profile.


Modem Port

This field allows you to select the com port that your modem is connected to.  To change the com port, click on the button next to the communications port that your modem is connected to.

 If you don't know what com port your modem is on.


Edit Commands Button

In most cases, you will not need to modify the strings in the modem profiles.  However, the Edit Commands button will allow you to create a modem profile containing customized modem strings.

More information about Creating Modem Strings

A few rules for modem strings


Edit Result Codes Button

Result Codes are codes or messages sent by the modem to communicate connectivity information, in response to commands from the computer.

A modem's result code set varies based on the type of modem.  See your modem manual for more information on result codes.

In most cases, you will not need to modify any of the result codes.


Edit Advanced Button

The Edit Advanced screen contains additional modem setup options that affect sign on.  For most modems, you will not need to change this information.


Local Access Number

The local acces number is the telephone number your modem dials during the process of connecting to Americal Online.  In most cases this number will be a local call for you.

Obtaining a Local Access Number

Changing Local Access Numbers


What is a node?

When your modem dials the local access number, the call is routed to a bank of modems operated by our network carriers, Sprintnet, Tymnet, or Datapac.  The physical location of this bank of modems is called a local node.


Keyword

Keywords make it possible for you to "jump around" quickly on the service.

To use the Keyword function:

Select Keyword from the GoTo menu

Or

Use Ctrl + K


That's a Zero, not an "Oh"

Be sure to use the number zero, not the letter "oh."


Other Problems

If your system freezes while searching for the modem, most likely it is a com port shift problem, but it could also be an IRQ conflict.

Modem answers phone after signing off America Online

If your mouse freezes when you attempt to sign on to America Online


FlashSessions

FlashSessions allow you to go online -- immediately or at times you designate -- to send mail that you have prepared offline or queued to Send Later, to retrieve mail that is waiting for you, or to download files you have collected in your Download Manager.

All of these functions are managed from the FlashSession feature.  You can access this feature whether you are on or offline by selecting "Flashsessions" from the Mail menu.

Why use FlashSessions?

A few rules about FlashSessions

I'm a little nervous about this...  is it hard?

Selecting Your FlashSession Options


Why use FlashSessions?

You do not need to use FlashSessions to send and retrieve mail, or to download files from America Online.  But here are a few ways FlashSessions can help you get more out of America Online:

•	You can schedule a FlashSession to sign on and retrieve mail at night, or while you are at work, and then automatically sign off.  In the morning, or when you return home from work, all your mail will be waiting for you to review and respond to offline.

•	You can compose all your e-mail offline, then activate a FlashSession to sign on and send it.

•	You can retrieve and respond to unread messages in the newsgroups in your Read Offline list.

•	You can use a FlashSession to download files you selected for downloading while online.  By using FlashSessions in this way, you won't have to "babysit" a long download.

•	You can schedule your FlashSessions to occur while you sleep or are away from home so that the household phone line will not be monopolized inconveniently.


Setting Up Your FlashSession

Setting up a FlashSession is easy!  Just select FlashSessions from the Mail menu.

If you are new to FlashSessions, a helpful Walk Me Through process will guide your selections every step of the way and explain what each function is.

You can bypass the Walk Me Though process by clicking on Expert Mode from the FlashSessions Walk-Through window.


Selecting Your FlashSession Options

This is the window that appears if you have selected Expert Mode from the FlashSessions Walk-Through window.

Click on the options in the window below for more information.


Retrieve Unread Mail,
Retrieve Unread Mail

Any mail you have not read will be retrieved from the America Online host computer if you select this check box.

You can read mail retrieved during a previous FlashSession by selecting Read Incoming Mail from the Mail menu.


... and attached files

If there are any files attached to the e-mail you have received, they will be downloaded as part of the FlashSession.  Remember, these files could be quite large and may require a lot of time to download. If you don't elect to have these files downloaded automatically, they can still be retrieved later, on a selective basis.


Send Outgoing Mail

Any mail you have composed offline and queued to Send Later will be sent during the FlashSession if you select this check box.

You can check your outgoing mail by selecting Read Outgoing Mail from the Mail menu.


Download Selected Files

Any files you have selected for downloading while you were online, and placed in the Download Manager, will be downloaded during the FlashSession if you select this check box.

You can check what files are currently in your Download Manager by selecting Download Manager from the File menu.


A few rules about FlashSessions

•	FlashSessions features only become accessible after you have registered your America Online account.

•	Each screen name has its own incoming mailbox, outgoing mailbox, and Download Manager.

•	You cannot initiate a FlashSession if you signed on as a Guest.

•	FlashSession settings (schedules, actions to be performed, etc.), and preferences apply to all screen names.

•	Scheduled FlashSessions can only occur if the America Online application is open at the scheduled time.  You will be reminded of this if you try to close the application while there are FlashSessions scheduled.

•	The number of items that can be stored in a FlashMail mailbox is limited only by the amount of available disk space on your computer.

•	The largest message that can be stored and displayed is 64K.


UN-Scheduling a FlashSession

If you want to prevent your FlashSessions from running for a period of time, click on the Schedule FlashSesssion icon on the FlashSession screen, and click on the Enable Scheduler check box (so that it is no longer selected).

Of course, you could also just make sure the America Online application is not open during the time your FlashSession is scheduled, since FlashSessions cannot run if the America Online application is not open.


Schedule FlashSession

Un-Scheduling a FlashSession

Click on the areas of the window below for more information.


Activate Session Now

Click on the buttons in the window below for more information.


Select Names

From this screen, you can select the screen names and passwords to use during your FlashSessions.

IMPORTANT NOTE:  Once your passwords are stored you must be careful about who has access to your computer.  Anyone with physical access to your computer could use your FlashSession setup to retrieve and read your mail, and send mail under your name during a FlashSession.

Click on the areas of the window below for more information.


Walk Me Through

The Walk Me Though process will guide you through the setup and scheduling of your FlashSession.


Sign off when finished

This option only appears if you are online when you select Activate FlashSessions Now.  Click on the check box if you want to sign off America Online when the FlashSession has completed.


Begin

Click on Begin to start a FlashSession and perform the selected tasks for the selected screen names.


Set Session

Click on Set Session to change the tasks or screen names selected for your FlashSession.


Days of the Week

Click on the check box to schedule a FlashSession on that day.


Enable Scheduler

Your FlashSessions will not run unless this check box is selected.


Starting Time

Click on the up or down arrows to change the time.  Time is measured on a 24-hour clock, with 0 hours being 12:00 midnight.

The time for your FlashSession is determined by the internal clock on your computer.  Be sure your internal clock is accurate.

In order to balance the load on the America Online host computer, FlashSessions are set up to run at two different times during the hour.  You have the choice of either of these two times during the hour to have your FlashSession begin.


How Often

Click on the down arrow next to the box, and select how often you want your FlashSessions to run each day.  Times are based on the starting time you have selected.


Screen names

Click on the check box next to each screen name you want used during the FlashSession.

When the FlashSession is activated, each screen name will be signed on in turn, and the tasks selected for the FlashSession will be performed for that screen name.


Passwords

You must enter a password for each screen name you select for your FlashSession.


Compose Mail

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Even though you can compose mail while you are online, you will probably want to do your thinking and editing offline for the most part, so you can take all the time you need.

To compose mail offline, then sign on to send it:

1.	Select Compose Mail from the Mail menu.

2.	Complete the Compose Mail screen.

3.	Click on Send Later when you have finished.

4.	Select Setup & Sign on from the Go To menu, if you are not already at the Sign On screen.

5.	Sign on to America Online.

6.	Select Read Outgoing Mail from the Mail menu.  The Outgoing Mail window will open.

7.	Click on Send All.  The FlashSession Status window will open, and the mail will be sent.

More about FlashSessions


Read New Mail

The Read New Mail command is only available while you are online.  It accesses mail that has arrived since your last FlashSession ran.


Check Mail You've Read

The Check Mail You've Read command is only available while you are online.  It accesses mail retrieved from your last FlashSession, as well as any other mail you have read.


Check Mail You've Sent

The Check Mail You've Sent command is only available while you are online.  It accesses mail you have sent, either manually (with the Send icon on the Compose Mail screen), or in a FlashSession.


Fax/Paper Mail

The Fax/Paper Mail command provides information about sending a letter by fax, or through the U.S. Postal Service using America Online.

Additional charges will apply for faxes or paper mail sent through America Online.


Mail Gateway

The Mail Gateway command provides information about sending mail to friends and associates on CompuServe, MCI Mail, AT&T Mail, Prodigy, and any other service or address on the Internet.


Read Incoming Mail

The Read Incoming Mail command is available offline and online.  It accesses mail retrieved during your last FlashSession.  (This mail can also be accessed while you are online, by selecting Check Mail You've Read.)


Read Outgoing Mail

The Read Outgoing Mail command is available offline and online.  It accesses mail queued up (by clicking on the Send Later icon in the Compose Mail screen) for the next FlashSession.

To send this mail immediately, select Activate FlashSession Now.


Edit Address Book

The Edit Address Book command accesses your personal address book.


Connecting via TCP/IP

To connect to America Online via TCP/IP:

1.	Establish your SLIP or PPP connection, if necessary.  More information about TCP/IP

2.	Click on Setup on the America Online Sign On screen.

3.	Click on Edit Location.

4.	Select TCP/IP in the Network drop-down box.

5.	Click on OK to save this information.

6.	Click on OK to return to the Sign On screen.

7.	Sign on to America Online using TCP/IP.


TCP/IP

TCP/IP is a communications format for transferring data on a network.  You can use TCP/IP (if it is available on your computer) instead of your modem to connect to America Online at no extra charge.  Connecting to America Online with TCP/IP is often faster than the usual modem-based connection process, and it will not interfere with your use of other TCP/IP tools like Netscape(c) or Mosaic(c).

If you have a local area network (LAN), ask your system administrator if you have TCP/IP capabilities.

You may also be able to obtain a modem-based TCP/IP connection (called either a SLIP or a PPP connection) from a local Internet service provider.  To locate an Internet service provider in your area, try contacting a local university, or looking in the business or computer sections of a local newspaper or in a computer magazine.  To download a listing of public access Internet providers, use Keyword QuickFind and search for PDIAL.

To connect to America Online via TCP/IP:


International Local Access Numbers

Note:  If you sign on from outside the United States, there is a telecommunications surcharge (up to 20 cents a minute) for all the time you are connected (even during your free trial period).  For more information, go to Keyword Billing online.

You can obtain local access numbers by calling (703) 448-8700.

To enter the local access number into your setup:

1.	Click on Setup on the Sign On screen.

2.	Click on Edit Location.

3.	Type the local access numbers into the Phone Number fields.

4.	Select appropriate baud rates and networks from the drop-down boxes.

5.	Click on Save.

6.	Click on OK to return to the Sign On screen.

7.	Sign on to America Online with the new local access numbers.

Connecting via TCP/IP


Post Office

The Post Office command is only available while you are online.  The Post Office combines the functions of several of the other commands on the Mail menu, such as Check Mail You've Read, Check Mail You've Sent, Read New Mail, and Compose Mail.

You can also access the Post Office by clicking on the Post Office icon from the Main menu.


The Help Files

The Help files are designed mainly to help if you have problems connecting to the service, or to explain things you can do offline (like setting up a FlashSession).

While the Help files are available to you any time, we suggest you use them before you sign on to America Online, or while you are in the free area (Member Services) once you are online.  That way, you can take as much time as you like browsing through them.


Automated FAXLink Service

Our automated FAXLink Service provides resolutions to the most common problems members have.  If you are able to receive a fax, call 1-800-827-5551 from a touch-tone phone and follow the recorded instructions.  Within a short time, the FAXLink System will fax you a list of the available faxes.  When you have made your selection, call the 800 number again, and enter your selection by number.  You may order up to five faxes at a time.  The FAXLink System will then fax you the specific information you have requested.  There is no charge for the call, or the service.


Member Services

In the Member Services area you'll find technical information, information on how to contact America Online Technical Support, as well as answers to frequently asked questions about using the service.

Click on the Member Services button, or use Keyword Help to reach this area.

The time spent in the Member Services area is free of connect charges.


Retrieve unread newsgroup messages

The FlashSession will retrieve unread messages from the newsgroups listed in your Read Offline list if you select this checkbox.


World Wide Web Browser

The World Wide Web is an information retrieval system that allows you to access information located on computers connected to the Internet using an interactive user interface called a web browser.

If you installed America Online version 2.5 from the installation disk, you must download additional software from Keyword Upgrade online before you can use the web browser.  Keyword Upgrade is a free area, and the download is free, as long as you click on Download Now and remain in the free area during the download. Note: If you click on Download Later, the download will not be free.

Once you have downloaded the World Wide Web Browser software, click here for more  Help with the Web Browser.


Personal Filing Cabinet

The Personal Filing Cabinet combines the functionality of the Download Manager and Flashmail lists, and allows you to organize various types of documents retrieved online during past FlashSessions (files you have downloaded, incoming mail, newsgroup messages) and those items queued up for a future FlashSession (files to be downloaded, outgoing mail, outgoing newsgroup messages).

The Personal Filing Cabinet is accessed from the Mail menu.  You can add folders anywhere in the tree structure, and organize your files any way you like.  Use the drag and drop function to move files from one folder to another.

Each screen name has its own Personal Filing Cabinet, stored in a single file in the AOL25\ORGANIZE subdirectory.  You will not have access to your Personal Filing Cabinet if you sign on as a Guest from another member's computer.


Send outgoing newsgroup messages

The FlashSession will send any responses you wrote to the appropriate newsgroups listed in your Read Offline list if you select this check box.


Offline Newsreader

Just as you can read and respond to your mail with FlashSessions, you can use FlashSessions to retrieve unread messages in and send responses to the Internet newsgroups listed in your Read Offline list.

More about FlashSessions


Background Downloading

You can start a download and continue with your America Online session while the download  continues in the background.  Once you start a download, click outside the file transfer gauge window to continue your session.  Note:  You may notice a slower response time while a download is in progress in the background.

You cannot enter or exit the free area without suspending the download process.

Note: If you begin a download in the free area, and you suspend the download and leave the free area, you will be charged for the remaining portion of the download.


Read Offline

You can select the Internet newsgroups to be retrieved during your FlashSession by clicking on the Read Offline icon at Keyword Newsgroups.


Other new features

Tool Tips

Automatic quoting for mail and newsgroup posts

Multimedia support

Find in Top Window

Mail Preferences


Mail Preferences

Three new mail preferences have been added:

•	Suppress the "Your Mail has been sent" alert.

•	Retain archives of every mail message you read.

•	Retain archives of every mail message you send.

To access these Mail Preferences, select Set Preferences from the Members menu.

Accessing mail archives


Flashmail List

Your FlashMail is the mail you retrieved with previous FlashSessions and the mail you prepared offline that is queued up for the next FlashSession.   You can also access your FlashMail by selecting either Read Incoming Mail or Read Outgoing Mail from the Mail menu.


Automatic Quoting

To quote a portion of text in a mail message or newsgroup post, highlight it and click on Reply, or Reply to Post.  The highlighted portion of text will be copied, along with appropriate attribution of the source.


Multimedia Support

If your PC has multimedia support, you can play MIDI, WAV, and AVI files by selecting Open from the File menu.

If you want to disable sound features, select Set Preferences from the Members menu, and disable event sounds under the General Preferences.


Find on Top Window

The Find on Top Window function allows full text searches in the open window.   To use this function, select Find on Top Window from the Edit menu.


Tool Tips

Tool tips are short messages that explain the function of a button or icon.

To display tool tips (or bubble help), leave the mouse pointer on an icon for at least a second without clicking on the icon.  Once one tool tip is displayed, you can move the pointer to other icons to immediately display another tool tip.


Drag and Drop

To use the drag and drop function, point to the object you want to move.  Hold the primary (usually the left) mouse button down as you move the pointer to the destination for the object.  Let go of the mouse button to drop the object.


Mail Archives

If you have chosen to archive all incoming or outgoing mail messages, you can access them by selecting Personal Filing Cabinet from the Mail menu.  You can organize your archived mail by adding, renaming, or reorganizing folders in the Personal Filing Cabinet and using the drag and drop function to move individual mail messages to other folders.